Heidelberg Foods Ltd. ("HFL") recognizes the long history of discrimination suffered by persons with disabilities ("PWDs") in Ontario and elsewhere, and wishes to do its part to address this problem.
To this end, HFL wishes to make known its commitment to do the following things:
1. When requested to do so by a PWD, to provide accessible formats and/or communication supports to such PWD;
2. To do so in as timely a manner as is possible; and
3. To do so by consulting with the PWD making the request in order to determine the suitability of an accessible format or communication support;
4. In its process for recruiting new employees and when requested to do so, to make accommodation to any applicants with a disability making such request.
The Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA") is a Provincial Act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. Under the AODA, Ontario Regulation 429/07 entitled "Accessibility Standards for Customer Service" came into force on January 1, 2008. The Regulation establishes accessibility standards specific to customer service for public sector organizations and other persons or organizations that provide goods and services to members of the public or other third parties.
As required by Ontario Regulation 429/07, Heidelberg Foods Ltd. ("HFL") has adopted an Accessible Customer Service Policy and Plan ("Customer Service Policy"). This document is available upon request and if necessary, will be provided in an alternate format with consideration to persons with a disability. HFL and the individual making the request will agree on what format will be used.
Requests for a copy of the Customer Service Policy can be forwarded to the Plant Manager at:
Heidelberg Foods Ltd.
1035 Reitzel Place
St. Jacob's, Ontario,
Canada N0B 2N0
The document is also available on our website at: www.heidelbergfoods.com
The Customer Service Policy also provides that customers who wish to provide feedback on the way HFL provides goods and services to people with disabilities can telephone, write or email us. All feedback, including complaints, will be directed to the Plant Manager.
All feedback will be kept in strict confidence and used to improve customer service. Customers who have provided their contact information can expect an acknowledgement within15 days of receipt by us of any feedback. A response to the feedback is not mandatory; however, should a response be deemed appropriate and should the customer choose to supply his or her contact information, the customer may expect the response within 30 days.
Information about the feedback process will be readily available to the public at the customer entrances to our facility and on our website.